1. THE AGREEMENT
All bookings are made with Australian Wildlife Adventures Pty Ltd ABN: 59 61111 6664.
By booking a tour with us, you agree to have read and accepted these Terms and Conditions.
Published dates, itineraries and prices are valid from 1st July 2020 until 31st March 2022. All prices are in Australian Dollars and include GST. All prices and conditions are subject to change without notice.
3. DEPOSIT REQUIREMENT
Day tours need to be paid in full at time of bookings to be confirmed. Extended tours require a 25% deposit per person for your booking to be confirmed. The balance will be due 30 days before departure. If your booking is made within 30 days of the departure date, then the full amount is payable at the time of booking.
4. ACCEPTANCE OF BOOKING AND FINAL PAYMENTS
If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice, or if you book within 30 days of departure, the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.
5. FIT FOR TRAVEL DECLARATION & ONLINE CHECK-IN
As part of our Safe Journeys program, all passengers are required to complete an online check-in which includes a ‘Fit for Travel’ self-declaration to confirm you are free from illness. Two days before your scheduled departure, you will be emailed a link to complete the online check-in for your tour. The online check-in is mandatory for all passengers and must be completed at the latest 24 hours before departure. It includes standard questions such as;
- Have you or anyone else in your travelling party, had close contact with or helped care for anyone with suspected or confirmed COVID-19 or who is currently being monitored for possible exposure to COVID-19?
- In the past 14 days, have you or anyone else in your travelling party, suffered from any flu-like symptoms.
Our staff and passenger’s safety are paramount, so customers answering YES to any of these questions will be requested not to take part in the tour. In this case, we will transfer your booking to a date in the future and hold the money paid on file as a credit.
6. CANCELLATION FEES
If you cancel your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a tour, the following conditions apply:
- Cancellations 31 days or more before departure, we will provide a 100% refund or offer a travel credit (indefinite period).
- Cancellations between 15 – 30 days before departure, we will retain the 25% deposit to cover any outsourced costs that we have already confirmed. These are including but not limited to accommodation, flights, activities and optional extras. We will provide a 75% travel credit (indefinite period).
- Cancellations 3 – 14 days before departure, we will retain 50% of the monies paid by you to cover any outsourced costs that we have already confirmed. These are including but not limited to accommodation, flights, activities and optional extras. We will also provide a 50% travel credit (indefinite period).
- Cancellations 1-2 days before arrival will incur a 100% cancellation fee.
If the cancellation is due to you having COVID-19 or “flu-like symptoms”, supported by a medical certificate, we will hold 100% of monies paid by you in connection with the booking as credit.
7. CANCELLATION BY US
Our tours are guaranteed to depart once they have one fully paid traveller unless minimum group size specifically states otherwise (which will be noted in your Important Information and/ or the Special Conditions). Or when a Force Majeure Event results in the cancellation of a tour.
If we cancel your tour (except for when a Force Majeure Event occurs), you can transfer amounts paid to an alternate departure date or receive a refund. If the tour is cancelled because minimum numbers have not been met, there are some options. Firstly, a Single Traveller fee is offered to run the tour with only one person. Secondly, we arrange an alternative operator (if possible). If the alternative is not suitable, we will refund your tour price in full.
If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services.
Cancellation due to Force Majeure
If a tour is cancelled due to a Force Majeure Event, we can offer you a choice of:
(a) a 110% credit of monies paid for your trip; or
(b) a refund minus unrecoverable costs.
If the cancellation due to a Force Majeure Event occurs after a trip has commenced, we can offer you a choice of a pro-rata:
(a) 110% credit for the days that remain on your trip; or
(b) refund minus unrecoverable costs of the days that remain on your trip.
Any credit resulting from cancellation under the Force Majeure clause does not have an expiry date and may be applied towards any other available trip offered by us. The credit is not redeemable for cash and excludes third party operators as they will have their own booking conditions.
In such circumstances, there will be no claim for damages by either party against the other, and we are not responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
If you are unable to continue travelling with us due to a suspected or confirmed case of COVID-19, we can offer you a travel credit for the unused days of your trip.
8. PRICES & SURCHARGES
Our tours prices are set each year, however, can occasionally be subject to variation for promotional purposes, which is standard practice within the travel industry. This means our rates may vary at any time in accordance with demand, market conditions and availability. It is possible that different passengers on the same trip have been charged different prices. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a lower price, full cancellation conditions apply. The most up to date pricing are available on our website.
9. BOOKING AMENDMENTS
Due to the uncertainty in the travel industry as a result of COVID-19, when you book direct, we can offer some flexibility in making changes to your booking. However, due to the complexity, staff time, working with third party operators, the following amendment charges may apply.
One change of departure date is allowed with no fee. If you wish to transfer from one tour to another or transfer your booking to another person, you must notify us at least 31 days before the proposed departure date.
A fee of $100 may apply for any additional changes. If you notify us less than 31 days before the proposed departure date the refund policy applicable to cancellations may apply. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 14 days of departure.
10. YOUR DETAILS
For us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name, date of birth, nationality and any pre-existing medical conditions you have, which may affect your ability to complete your travel arrangements. Note that due to the remote location and challenging nature of our tours, it is essential for our travellers who are 70 years and beyond, to review and sign our Medical Form to ensure you can participate fully in the itinerary.
11. RECONFIRMING BOOKINGS
All bookings must be reconfirmed by calling +61 8 8687 0455 two days before departure. At this time the pick-up point and time for the tour will be confirmed.
12. CHANGE OF ITINERARY
Xplore Eyre reserves the right to amend tour times, itineraries, and fares for its products as circumstances, time of year and operational reasons occur. There will be no refunds in these circumstances nor for delays incurred due to mechanical failure, accident, weather or any other unforeseen circumstances. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services. No compensation will be considered for any additional driving or time lost due to such changes.
13. ACCEPTANCE OF RISK
Australia has many dangerous creatures, extreme weather conditions and often varying terrain. Safety is our number one priority, and all guides are highly trained to ensure passenger safety at all times. All passengers participating on our tours do so at their own risk, and no responsibility can be accepted by Xplore Eyre for any loss, injury or accident. Passengers are responsible for any additional costs involved should such instances occur. All passengers will be required to sign a liability waiver before departure.
14. CHILD POLICY
An adult or caregiver must always accompany all passengers under the age of 18. While all care is taken, the responsibility of children on tour rests entirely with the parent or caregiver. All passengers, including children, must always wear shoes, use sunblock and wear hats. Please note that we accept children of all ages travelling on our group and private charter tours. Passengers 12 years and under at the time of departure are charged at 80% of the adult rate.
15. LIMITATION OF LIABILITY
We contract with a network of companies and individuals to assist in operating our tours. AWA works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any customer, which is beyond our control. We can also reserve the right to refuse to carry or continue to take any passengers, luggage or goods.
16. MEDICAL AND HEALTH INFORMATION
Please note that our tours operate in remote regions and as such medical facilities may be difficult to access. If passengers have any medical conditions or take any form of medication, they must provide full details & nature of the condition at the time of booking, including details of medication taken. If over 70 years we will require a Doctors Certificate before departure.
17. TOUR SAFETY
We carry a satellite phone on all of our remote/overland trips to be used by our guide in the event of an emergency. All guides are First Aid trained and certified.
18. TRAVEL INSURANCE
We highly recommend Travel Insurance and recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.
You are strongly advised to take out cancellation insurance at the time of booking, which will cover cancellation fees. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it before its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
Some of our Xplore Eyre tours have flights included. These flights are operated by Rex who has a 15kg luggage restriction per person plus one 7kg carry-on. However, upon presenting a valid itinerary or ticket, passengers with international connections are permitted 20kg. For more details on Rex Baggage Allowance, please visit their website. We highly recommend for passengers where possible leave some luggage at their hotels in Adelaide.
20. AUTHORITY ON TOUR
Our group tours are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a group leader or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must, at all times, comply with the laws and customs of Australia, and you also agree to travel in accordance with our responsible travel guidelines.
If any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
23. APPLICABLE LAW
The laws of South Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of South Australia.